Mind Body Machine are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and protected. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
What personal information do we collect and why?
We only request and hold information which we need for legitimate purposes. We collect information that you provide to us during consultations. sessions or on various forms. We may also collect data from websites relating to your activities and performance.
The information we collect helps us to provide you with a better and more personalised service. We collect and use the data to ensure that we understand what services and support you require, to track your improvement and adjust any future plan and activities.
Examples of the kinds of personal data, we may collect, store, analyse and use through our channels and services includes:
Personal contact information you provide to us including your name, address, email address and telephone number as well as emergency contact details
Information you authorise us to collect relating to your activities and performance
Information you provide to us regarding your health including injuries, illnesses, allergies and weight
Information regarding transactions or communications carried out between us
Any other information you may send to or share with us
Do we use your data in any other way?
We may use your information to send you details about our products where we believe there is legitimate interest in doing so and to notify you about changes to our services. We will use your data to carry out any contractual obligations that we have towards you. If you are an existing customer, we will only contact you regarding those goods and services that are similar to previous transactions you have made with us.
Administer the website
Enable you to use services on the website (for example enabling us to recognise you when you visit us and speeding up our service to you)
Ensure that the information is presented to you in the best format for your computer, ipad or mobile device
Security - where do we store your personal data?
We take every reasonable step to protect your personal information. All information you provide to us via the channels, websites and services listed below is stored on secure servers or in the case of paper, in secured filing which is kept locked. No payment data is stored by us.
We don’t keep information for longer than it is legitimately useful or as we are required to by law or regulation.
Under what circumstances would we disclose any personal data?
We do not sell your personal information to third parties. We will not pass your information on to third parties without your permission unless we are obliged to e.g. by law or regulation, to assist the emergency services or as required to by our insurers.
What access do I have to the information you hold about me?
You may ask to access the information we hold about you or ask for this data to be passed to a third party at any time. You can also exercise this right any time by contacting us by e-mail using the contact addresses below.
What are your rights?
You have the right to change your mind and ask us to no longer hold or process your personal data – also known as the “right to be forgotten”. You can also exercise this right at any time also by contacting us by e-mail to the contact addresses below. We will remove and destroy all information we hold unless we are required to maintain records by law or for legal purposes.
However, where we have access to data held on third party sites, that you have authorised us to access, it is your responsibility to remove this access and any data they hold if required. If you do so please be aware that this may impact our ability to complete the contract we have with you.
How do I contact you if I need to?
Third party services we use:
Office 365 incl Forms
Sports Injury Fix
As and when we engage new third party services, we will update this policy.